TERMS OF SALE
The online store GRAND ART ACOUSTIQUE, accessible from url www.grandartacoustique.com, was set up by the company ALLANO SAS, which is the operator of this site. Any order under a product appearing in the online store of GRAND ART ACOUSTIQUE website requires prior consultation of these terms and conditions.
Accordingly, the consumer acknowledges that he is fully aware that his agreement regarding the content of these terms and conditions does not require the handwritten signature of this document, insofar as the customer wishes to order online the products presented in the context of the shop of the website. The consumer has the ability to save or edit these terms, being specified that both the backup and editing of this document are the sole responsibility. The consumer, prior to his order, declares that the acquisition of these products is not directly related to his professional activity, their acquisition being reserved for personal use on his part.
As a consumer, the customer therefore has specific rights, which would be challenged in the event that the products or services acquired through the website would actually relate to his professional activity. The online store set up by ALLANO SAS as part of the website mentions the following information:
1. presentation of the essential characteristics of the proposed properties
2. indication, in US Dollars, of the price of the goods, as well as, if applicable, delivery charges
3. indication of the terms of payment, delivery, or execution
4. the existence of a right of withdrawal
5. the period of validity of the offer or the price
6. conditions for termination of the contract when the contract is for an indefinite period or for a duration of more than one year
7. All this information is presented in the English language. The consumer declares to have the full legal capacity to engage under these terms and conditions
Article 1: Integrality
These general conditions express the entirety of the obligations of the parties. In this sense, the consumer is deemed to accept without reservation all the provisions of these terms and conditions. No general or specific condition contained in the documents sent or delivered by the consumer will be able to be integrated into the present ones, since these documents would be incompatible with these general conditions.
Article 2: Purpose
These terms and conditions are intended to define the rights and obligations of the parties in connection with the online sale of goods and services offered by the company ALLANO SAS to the consumer.
Article 3: Contractual Documents
This contract is formed by the following contractual documents, presented in descending hierarchical order: the present general conditions, the order form. In case of contradiction between the provisions contained in the documents of different rank, the provisions of the document of higher rank will prevail.
Article 4: Start and duration of validation
These terms and conditions are valid from the date of validation of the order form. The present general conditions are concluded for the duration necessary for the supply of the goods and services subscribed, until the extinction of the guarantees due by the company ALLANO SAS.
Article 5: Electronic Signature
The "click" of the consumer under the purchase order is an electronic signature that serves as validation order and has, between the parties, the same value as a handwritten signature.
Article 6: Order Confirmation
The contractual information will be confirmed by e-mail within 72 hours of the date of validation of the order form, to the address indicated by the consumer when ordering.
Article 7: Proof of transaction
The computerized registers, kept in the computer systems of the company ALLANO SAS under reasonable conditions of safety, will be considered as proof of communications, orders and payments between the parties. The filing of purchase orders and invoices is done on a reliable and durable support that can be produced as evidence.
Article 8: Product Information
8-a: The company ALLANO SAS presents on its website products for sale with the necessary characteristics that allow to comply with Article L 111-1 of the Consumer Code, which provides the possibility for the potential consumer to know before the final order taking the essential characteristics of the products he wants to buy.
8-b: The offers presented by the company ALLANO SAS are valid only in the limit of availability or feasibility.
Article 9: Prices
Prices are quoted in US Dollars and are valid only on the date of validation of the order form by the consumer. Delivery costs, when subject to a surcharge, are indicated before the validation of the order. The prices take into account the T.V.A applicable on the day of the order and any change of the applicable rate T.V.A. will be automatically passed on the price of the products of the on-line shop. Payment of the full price must be made when ordering. At no time, the sums paid can not be considered as a deposit or installments.
Article 10: Payment methods
To pay for the order, the consumer has, at his choice, all the payment methods offered on the order form. The consumer guarantees the ALLANO SAS company that he has the necessary authorizations to use the method of payment chosen by him, during the validation of the purchase order. The company ALLANO SAS reserves the right to suspend any order management and any delivery in case of refusal of authorization for payment by credit card from the officially accredited bodies or in case of non payment. The company ALLANO SAS reserves the right to refuse to make a delivery or to honor an order from a consumer who has not fully paid or a previous order or with whom a payment dispute is ongoing. 'administration.
Article 11: Products availability
The order will be processed no later than 3 days from the day after the consumer has placed his order. In case of unavailability of the ordered product, especially because of our suppliers, the consumer will be informed at the earliest and will have the opportunity to cancel his order. The consumer will then have the choice to request either the refund of the sums paid within 30 days at the latest of their payment, or the exchange of the product.
Article 12: Terms of delivery
The products are delivered to the address indicated by the consumer on the order form and only in metropolitan France. The consumer is required to check the condition of the packaging of the goods upon delivery and report the damage due to the carrier on the delivery order, as well as the company ALLANO SAS, within 48 hours. The consumer may, at his request, obtain the sending of an invoice to the billing address and not to the delivery address by validating the option provided for this purpose on the order form.
Transportation can be provided by UPS, DHL or FEDEX companies. The indicative delivery time is 7 working days. A tracking number will allow ALLANO SAS and the consumer to follow the delivery process. In case of significant delay, or error in delivery, the consumer is required to inform the company ALLANO SAS, by phone or email. The ALLANO SAS company will then have to check with the transport company and inform the consumer. The company ALLANO SAS declines any responsibility as for the lengthening of the delivery periods because of the carrier, in particular in case of lack of address, or strike.
Article 13: Delivery problems
Any anomaly concerning the delivery (damage, missing product compared to the delivery order, damaged parcel, damaged products ...) must imperatively be indicated on the delivery form in the form of "handwritten reserves", accompanied by the signature of the customer. The consumer must confirm this anomaly by sending the carrier within 48 hours following the delivery date a registered letter with acknowledgment of receipt exposing the said claims. The consumer must send a copy of this letter by email to:
Article 14: Delivery errors
14-a: The consumer must formulate with the company ALLANO SAS the same day of the delivery or at the latest the first working day following the delivery, any claim of error of delivery and / or nonconformity of the products in kind or in quality compared to the indications on the order form. Any claim made after this period will be rejected.
14-b: The formulation of this claim with the company ALLANO SAS can be made by email, whose contact details are indicated in the "Contact us" section of this site.
14-c: Any claim not made in the rules defined above and within the time limits can not be taken into account and release the company ALLANO SAS from any liability towards the consumer.
14-d: Upon receipt of the complaint, the company ALLANO SAS will issue a voucher for the product (s) concerned (s) and will communicate by e-mail or telephone to the consumer. The exchange of a product can take place only after the allocation to the consumer of a voucher according to the approach presented above.
14-e: In the event of a delivery or exchange error, any product to be exchanged or refunded must be returned to ALLANO SAS as a whole and in its original packaging, by one of the transport companies UPS, DHL or FEDEX, and the postal address indicated by ALLANO SAS.
To be accepted, any return must be reported in advance to the Customer Service of ALLANO SAS.
Shipping costs are the responsibility of the company ALLANO SAS, except in the event that it turns out that the product does not match the original declaration made by the consumer in the right of return.
Article 15: Products warranty
In accordance with Article 4 of Decree No. 78-464 of March 24, 1978, the provisions of the present can not deprive the consumer of the legal guarantee which obliges the professional salesman to guarantee it against all the consequences of latent defects of the sold thing . The consumer is expressly informed that the company ALLANO SAS is not the producer of the products presented within the framework of the website, within the meaning of the law n ° 98-389 of May 19, 1998 and relating to the responsibility for the fact of the defective products . Consequently, in case of damage caused to a person or a good by a defect of the product, only the responsibility of the producer of this one can be sought by the consumer, on the basis of information provided by the company ALLANO SAS. The terms and duration of the manufacturer's warranty are specified on request.
Article 16: Right of withdrawal
The consumer has a period of 14 working days to return, at its expense, the products do not suit him. This period runs from the day of the delivery of the consumer's order. If this period expires on a Saturday, Sunday or a holiday or holiday, it is extended until the next business day. All returns must be reported in advance to the Customer Service of the company ALLANO SAS: by email or by phone, whose contact details are indicated in the "Contact us" section of this site. The product must be returned by one of the following transportation companies: UPS, DHL or FEDEX.
Only products returned as a whole, in their original packaging intact and intact, and in perfect condition for resale. Any product that has been damaged, or whose original packaging has been damaged, will not be refunded or exchanged. This right of withdrawal is exercised without penalty, except for the cost of return. In the event of the exercise of the right of retraction, the consumer has the choice to ask for either the refund of the sums paid, or the exchange of the product. In the case of an exchange, the re-shipment will be at the expense of the consumer. In case of exercise of the right of withdrawal, the company ALLANO SAS will make every effort to reimburse the consumer within 15 days. However, given the technical nature of the products sold, this period may be extended to 30 days, especially when the product needs a technical verification (see products to be tested beforehand). The consumer will then be reimbursed by crediting his bank account (secure transaction) or bank transfer.
Article 17: Rights of use
The right to use the software of ALLANO SAS, as well as those distributed by it, is granted to the consumer on a non-exclusive, personal and non-transferable basis, in accordance with the Code of Intellectual Property. However, under Article L122-6-1 of this Code, the consumer has a right of reproduction exclusively for the establishment of a backup copy, when it is necessary to preserve the use of the software. In any case, the author of the software retains a right of ownership in his work, which the consumer agrees to respect.
Article 18: Force majeure
None of the two parties will have failed in its contractual obligations, to the extent that their execution will be delayed, hindered or prevented by a fortuitous event or force majeure. Will be regarded as fortuitous event or force majeure all facts or circumstances irresistible, external parties, unpredictable, inevitable, independent of the will of the parties and which can not be prevented by the latter, despite all efforts reasonably possible. The party affected by such circumstances will notify the other party within ten business days of the date on which it became aware. The two parties will then approach, within a month, unless impossible due to force majeure, to examine the impact of the event and agree on the conditions under which the execution of the contract will be continued. If the case of force majeure has a duration greater than three months, these terms and conditions may be terminated by the injured party. Expressly, are regarded as case of force majeure or fortuitous cases, besides those usually retained by the jurisprudence of the French courts and tribunals: the blocking of means of transport or supplies, earthquakes, fires, storms, floods, lightning; the shutdown of telecommunication networks or difficulties specific to external telecommunication networks to customers.
Article 19: Non partial validation
If one or more stipulations of these general conditions are held to be invalid or declared as such pursuant to a law, a regulation or following a final decision of a competent court, the other stipulations will retain all their force and their range.
Article 20: Non-waiver
The fact that one of the parties does not claim a breach by the other party of any of the obligations referred to in these terms and conditions can not be interpreted for the future as a waiver of the obligation in question.
Article 21: Title
In case of difficulty of interpretation between any of the titles appearing at the beginning of the clauses, and any of the clauses, the titles will be declared non-existent.
Article 22: Applicable laws
These general conditions are subject to French law. This is so for the rules of funds as for the rules of form. In case of dispute or claim, the consumer will first contact the company ALLANO SAS for an amicable solution. In a second time and in case of appeal, the consumer may file a claim with the company ALLANO SAS.
Article 23: Informatique et Libertés
The information that is requested from the consumer is necessary to the processing of his order and may be communicated to contractual partners of the company ALLANO SAS involved in the execution of this order. The consumer can write to the company ALLANO SAS whose contact details are within the confidentiality charter contained in the website, to oppose such communication, or to exercise his rights of access, rectification to the information concerning him and contained in the files of the company ALLANO SAS, under the conditions provided by the law of January 6, 1978.